User Roles: all you need to know

To begin, Phone2 users have three (3) different Workspace Roles:
Owner, Admin, & User

In this guide, we'll explain the different roles of Phone2 users and their permissions within your workspace.

Owner

An Owner can:

- Use all the texting and calling functions of Phone2.
- Access all phone numbers (a.k.a. "Teams") within a Workspace.
- Add & remove phone numbers within the Workspace.
- Add & remove users within the Workspace.
- Assign other users as Admins.
- Manage the billing settings of the Workspace.
- Rename the Workspace.
- Change the Voicemail Greeting of the phone numbers (a.k.a. Teams).
- Have full control over the Contacts of the Workspace (syncing, editing, and deleting contacts).

Admin

An Admin has all the same rights as an Owner, except:

- Admins cannot manage the billing settings of the Workspace.

Note: There must be at least one (1) Admin or Owner assigned at all times in a Workspace.

User

A User has limited permissions compared to Admins and Owners:

- Can use all the texting and calling functions of Phone2.
- Contacts of the Workspace are "View Only."

Updated on: 28/11/2024