How to setup a custom voicemail greeting?

You can add up to 5 custom voicemail greetings per workspace.

Voicemail greetings are essential for providing a professional experience to your callers when you’re unavailable. In this guide, we’ll walk you through the steps to set up your voicemail greeting in Phone2.

Steps to Set Up Your Voicemail Greeting

1. Access the Phone2 Web App

To get started, log in to your Phone2 account via the Phone2 web app.

2. Navigate to Your Number Settings

Once logged in:

Go to the Profile tab in the top menu (your name and email is written there)(
Click on Phone Numbers to view your available phone numbers.
Select the phone number you’d like to customize.

3. Change Your Voicemail Slot

Note: Please make sure Voicemail is enabled


Locate the Voicemail Greeting icon.



Click on Upload Voicemail File to to add a file or record a new greeting

5. Save Your Changes

Best Practices for Voicemail Greetings

Be Concise: Keep your greeting between 10–20 seconds.
State Key Information: Include your name, company, and instructions for the caller (e.g., leave a message, call back later, etc.).
Professional Tone: Use clear and polite language.

Example Greeting:

"Hello, this is [Your Name] from [Your Company]. I’m currently unavailable to take your call. Please leave a message, and I’ll get back to you as soon as possible. Thank you!"



For more tips or technical support, contact our support team via chat in the Phone2 web app or email us at [email protected].



If you encounter issues while setting up your voicemail, check our troubleshooting guide or reach out for assistance.

Happy calling! 🚀

Updated on: 21/04/2025