📲 Android Push Notification Troubleshooting for Phone2

If you're not receiving push notifications from the Phone2 app on your Android device, certain settings or third-party apps may be blocking them. Use this guide to resolve issues based on your Android version or device model.

✅ Android 12 and Later (Including Android 13–15)

Enable Notifications
- After installing Phone2, ensure you've tapped "Allow" when prompted for notifications.
- Or go to Settings > Apps > Phone2 > Notifications and enable all toggles.

Disable Battery Restrictions
- Go to Settings > Apps > Phone2 > Battery
- Set usage to Unrestricted (not Optimized or Restricted)

Exclude from Adaptive Battery (if available)
- Go to Settings > Battery > Adaptive Preferences
- Disable restrictions or add Phone2 to the exempt list

Avoid App Standby Bucketing
- Open Settings > Digital Wellbeing > App Timers or Battery > App usage
- Make sure Phone2 isn’t listed under "Rarely Used" or "Restricted"

✅ Android 6.0 and Later

Make sure permissions for Phone2 are enabled:

Open the Settings app
Tap Apps
Choose Phone2
Tap Permissions and ensure all are enabled

✅ Android 6.0.1

Check that battery optimization isn’t blocking push notifications:

Open the Settings app
Tap Battery
Tap the menu (⋮), then choose Battery Optimization
Select All apps
Find and select Phone2, then tap Don't optimize

⚠️ Third-Party App Conflicts

Some third-party apps may block notifications from Phone2. Here's how to disable those settings:

Clean Master

Open the app and go to the Tools tab
Select Notification Cleaner
Tap the gear icon
Disable this feature for Phone2 or for all apps

Security Master

Open Notification Cleaner in the app
Tap the gear icon
Make sure Phone2 is unchecked under "Apps - Notifications Allowed"

In some cases, you may need to uninstall these apps to reliably receive notifications.

📱 Device-Specific Fixes

Asus Zenfone (Android 7.0)

Enable auto-start
- Go to Settings > Power Management > Auto-start Manager
- Toggle Phone2 ON

Add to protected apps
- Go to Mobile Manager > Boost > Enable Super Boost > Protected App List
- Ensure Phone2 is listed

Asus Zenfone 2

- Go to Apps > Auto-start Manager
- Toggle Phone2 to Allow

Huawei Honor 6

Add to Protected Apps
- Go to Settings > Power Saving > Protected Apps
- Toggle Phone2 ON

Enable push notifications
- Go to Settings > Notification Manager
- Enable notifications for Phone2

Huawei Honor 8

Add to Protected Apps
- Go to Settings > Advanced Settings > Battery Manager > Protected Apps
- Toggle Phone2 ON

Ignore battery optimization
- Go to Settings > Apps > Advanced > Ignore Battery Optimizations
- Select Phone2

Allow notifications
- Go to Settings > Notification Panel & Status Bar > Notification Center
- Enable Allow Notifications and Priority Display

Huawei P8 Lite

Enable startup
- Go to Phone Manager > Startup Manager
- Toggle Phone2 ON

Allow notifications
- Go to Phone Manager > Notification Manager > Rules
- Ensure Phone2 can send notifications

Huawei Mate 8 / Nova Plus

- Go to Settings > Advanced Settings > Battery Manager > Protected Apps
- Toggle Phone2 ON

LeEco / LeTV

Enable auto-launch
- Go to Settings > Permissions > Manage Auto Launch
- Toggle Phone2 ON

Add to App Protection
- Go to Settings > Battery > Power Saving Management > App Protection
- Toggle Phone2 ON

You may also need to disable "Lock Screen Cleanup" and "Ultra Long Standby" during sleep.

Lenovo

- Go to Settings > Power Manager > Background App Management
- Toggle Phone2 to Allow Auto-start

OnePlus (Android 7.0 and earlier)

- Go to Settings > Apps > ⚙️ (top right) > App AutoLaunch
- Toggle Phone2 ON

OnePlus (Android 8.0 and later)

Set Recent Apps to Normal Clear
- Go to Settings > Advanced > Recent Apps Management
- Choose Normal Clear

Disable battery optimization
- Go to Settings > Battery > Battery Optimization
- Select All apps, find Phone2, and choose Don't optimize

OnePlus 3

- Go to Settings > Battery > Battery Optimization > ⚙️ > Advanced Optimization
- Toggle Phone2 OFF

OPPO

Add to Protected Apps
- Go to Settings > Battery Manager > Protected Apps
- Toggle Phone2 ON

Ignore battery optimization
- Go to Settings > Apps > Advanced > Ignore Battery Optimizations
- Choose Phone2

Enable notifications
- Go to Settings > Notification Panel & Status Bar > Notification Center
- Enable Allow Notifications and Priority Display

Samsung

Prioritize notifications
- Go to Settings > Apps > Phone2 > Notifications
- Enable Set as Priority

Add to unmonitored apps
- Go to Settings > Device Management > Battery > Unmonitored Apps
- Add Phone2

Xiaomi

- Go to Security App > Permissions > Autostart
- Toggle Phone2 ON

✅ Final Tips

Android aggressively manages background apps and battery usage. Excluding Phone2 from these restrictions helps guarantee you won’t miss important calls or messages.

Need help? Contact the Phone2 Support Team — we’ve got your back.

Updated on: 13/04/2025