Porting into Phone2
Porting Into Phone2
After becoming more familiar with our services, you may decide to port over your existing phone numbers to Phone2. You can port any number (wireless or business landline) to Phone2.
E911: If requesting E911 capabilities for numbers, please reach out to Phone2 prior to submitting the order or in the port order itself.
How to Submit a Porting Request
You can submit a port request via the Phone2 port request form.
Below are the required fields for a successful port-in process:
Numbers to be ported in (up to 3)
Current Provider Name
Current Provider Account Number
Company Name
Authorized Name
Billing Phone Number
Phone Service Address
PIN
To avoid delays in processing, please include a previous billing statement in your port-in request form.
NOTE: Your port-in order is submitted to the losing provider who must acknowledge the order if your submitted information is valid. If the information you provided is determined to be invalid for any reason, the losing carrier may reject the order.
Porting Process
Port-in of your phone number(s) is handled accordingly:
If your port-in order is rejected, you will be notified. Your port-in order status will be set to rejected during this period and will not change status until you respond with the correct information.
When your order is accepted, the losing carrier will let us know when to expect the port to complete (FOC, or Firm Order Commitment), and the order status will be set to Scheduled.
Phone2 will communicate the completion (FOC) date. This is the date/time at which the number will become active in your Phone2 account.
When a FOC date is confirmed, the numbers are added to your account early. Please use this time to set up your number settings and webhooks. Failure to configure your number to a webhook will result in your number not working correctly.
Phone2 will communicate the completion (FOC) date and confirmation that the numbers have been added to your account. This is the date/time at which the number will become active in your Phone2 account.
What could cause delays?
Any of the following issues could lead to delays in the porting process. Please check on your case often in the Dashboard in case we need any information corrected to finish your porting request.
invalid fields such as service address, billing address, and name
missing PINs
creating several orders with conflicting information
attempting to port inactive numbers
Porting Orders Estimated Completion
On average, it may take up to 10-12 business days for small port orders to be completed without delays. Larger port orders will take more time to complete. Toll-Free numbers, Canadian numbers, and off-net numbers can take up to two weeks.
Once you complete a form and submit it, you will receive an email with a case number. If your port request is rejected, you will receive a follow-up via email. If no response is received within a week, the port order will be canceled, and the case will be closed.
After becoming more familiar with our services, you may decide to port over your existing phone numbers to Phone2. You can port any number (wireless or business landline) to Phone2.
E911: If requesting E911 capabilities for numbers, please reach out to Phone2 prior to submitting the order or in the port order itself.
How to Submit a Porting Request
You can submit a port request via the Phone2 port request form.
Below are the required fields for a successful port-in process:
Numbers to be ported in (up to 3)
Current Provider Name
Current Provider Account Number
Company Name
Authorized Name
Billing Phone Number
Phone Service Address
PIN
To avoid delays in processing, please include a previous billing statement in your port-in request form.
NOTE: Your port-in order is submitted to the losing provider who must acknowledge the order if your submitted information is valid. If the information you provided is determined to be invalid for any reason, the losing carrier may reject the order.
Porting Process
Port-in of your phone number(s) is handled accordingly:
If your port-in order is rejected, you will be notified. Your port-in order status will be set to rejected during this period and will not change status until you respond with the correct information.
When your order is accepted, the losing carrier will let us know when to expect the port to complete (FOC, or Firm Order Commitment), and the order status will be set to Scheduled.
Phone2 will communicate the completion (FOC) date. This is the date/time at which the number will become active in your Phone2 account.
When a FOC date is confirmed, the numbers are added to your account early. Please use this time to set up your number settings and webhooks. Failure to configure your number to a webhook will result in your number not working correctly.
Phone2 will communicate the completion (FOC) date and confirmation that the numbers have been added to your account. This is the date/time at which the number will become active in your Phone2 account.
What could cause delays?
Any of the following issues could lead to delays in the porting process. Please check on your case often in the Dashboard in case we need any information corrected to finish your porting request.
invalid fields such as service address, billing address, and name
missing PINs
creating several orders with conflicting information
attempting to port inactive numbers
Porting Orders Estimated Completion
On average, it may take up to 10-12 business days for small port orders to be completed without delays. Larger port orders will take more time to complete. Toll-Free numbers, Canadian numbers, and off-net numbers can take up to two weeks.
Once you complete a form and submit it, you will receive an email with a case number. If your port request is rejected, you will receive a follow-up via email. If no response is received within a week, the port order will be canceled, and the case will be closed.
Updated on: 04/09/2024
Thank you!