Porting Your Number to Phone2 – Step-by-Step Guide

Before You Begin:

Make sure you have an active Phone2 account and have submitted a Port-In Request at https://phone2.io/portin before initiating the transfer. Do not cancel service with your current carrier until the port is complete – your number must remain active to port. This guide provides carrier-specific instructions to gather the required information (account numbers, PINs, etc.) needed to port your number from major USA and Canada carriers to Phone2.

• MagicJack
• Twilio
• Grasshopper
• Nextiva
• Line2
• NumberBarn
• Sideline
• Xoom Zoom Phone
• Bell Canada
• TextMe
• Rogers Canada
• Google Fi
• Ooma
• Skype
• Hushed
• GoDaddy SmartLine
• ATT
• T-Mobile
• Google Voice
• Verizon

MagicJack

• Account Number: Log in to https://my.magicJack.com
• PIN: Use your magicJack login password.
• Support: https://www.magicjack.com/help/

Twilio

• Account Number: Last 8 characters of Account SID.
• PIN: Not required (leave blank).
• Support: https://www.twilio.com/docs/phone-numbers/porting/port-out

Grasshopper

• Account Number: Usually your main Grasshopper number.
• PIN: 4-digit PIN (default 0000).
• Support: https://support.grasshopper.com/s/article/Port-Out-Your-Number

Nextiva

• Request Credentials: Email [email protected]
• Support: https://www.nextiva.com/support/articles/port-your-number-away-from-nextiva.html

Line2

• Request Credentials: Contact Line2 support.
• Support: https://support.line2.com/hc/en-us/articles/115002179246-Porting-Out-Your-Number-from-Line2

NumberBarn

• Account Info: In dashboard under "Port Out".
• Support: https://www.numberbarn.com/help/porting/port-out/

Sideline

• Account Info: In app via Settings > Support > Port-Out Number.
• Support: https://support.sideline.com/hc/en-us/articles/360059529851-Port-Out-Your-Number

Xoom Zoom Phone

• Account Number: From Zoom admin console.
• PIN: In "Port-out Verification" under Zoom Phone.
• Support: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060195

Bell Canada

• Account Number: From bill (omit hyphens).
• PIN: 4-digit account PIN.
• Support: https://support.bell.ca/mobility/smartphones_and_mobile_internet/how_to_transfer_your_mobile_number_to_bell

TextMe

• Request Credentials: Contact https://www.textme.com/support

Rogers Canada

• Account Number: From bill or MyRogers.
• PIN: 4-digit security PIN.
• Support: https://www.rogers.com/support/mobility/how-to-transfer-your-wireless-number-to-rogers

Google Fi

• Account Info: Found under Manage Plan > Leave Google Fi.
• Support: https://support.google.com/fi/answer/6079397

Ooma

• Account Number: Your number with a 1 prefix.
• PIN: Ooma login password.
• Support: https://support.ooma.com/home/porting-your-number-away-from-ooma/

Skype

• Account Number: Your Skype number.
• PIN: 0000
• Support: https://support.skype.com/en/faq/fa2565/can-i-transfer-my-skype-number-to-another-provider

Hushed

• Request Info: Email [email protected]
• Support: https://hushed.com/support/

GoDaddy SmartLine

• Unlock Request: Email [email protected]
• Support: https://www.godaddy.com/help/transfer-your-smartline-number-to-another-carrier-27839

ATT

• Account Number: From bill (9-12 digits).
• PIN: Generate Transfer PIN via *PORT or online.
• Support: https://www.att.com/support/article/wireless/KM1046931

T-Mobile

• Account Number: 9-digit from bill.
• PIN: Generate Transfer PIN via app or dial 611.
• Support: https://www.t-mobile.com/support/account/change-your-phone-number

Google Voice

• Unlock Number: In https://voice.google.com Settings.
• Account Number: 10-digit Voice number.
• PIN: Voicemail PIN.
• Support: https://support.google.com/voice/answer/1065667

Verizon

• Account Number: 9-digit from bill.
• PIN: Generate Transfer PIN online or dial #PORT.
• Support: https://www.verizon.com/support/transfer-your-service/

Reminder: After submitting your port-in request to Phone2, we’ll handle the rest with your current carrier. If a port fails, double-check the account number, PIN, and billing address for accuracy. Once your number transfers, your old service will disconnect. Welcome to Phone2!
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Updated on: 21/04/2025