> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.phone2.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Troubleshoot Android notifications [DEVICE GUIDE]


# 📲 Android Push Notification Troubleshooting for Phone2

If you're not receiving push notifications from the Phone2 app on your Android device, certain settings or third-party apps may be blocking them. Use this guide to resolve issues based on your Android version or device model.
---

## ✅ Android 12 and Later (Including Android 13–15)

1. **Enable Notifications**
   - After installing Phone2, ensure you've tapped "Allow" when prompted for notifications.  
   - Or go to `Settings > Apps > Phone2 > Notifications` and enable all toggles.

2. **Disable Battery Restrictions**
   - Go to `Settings > Apps > Phone2 > Battery`  
   - Set usage to **Unrestricted** (not Optimized or Restricted)

3. **Exclude from Adaptive Battery** (if available)
   - Go to `Settings > Battery > Adaptive Preferences`  
   - Disable restrictions or add Phone2 to the exempt list

4. **Avoid App Standby Bucketing**
   - Open `Settings > Digital Wellbeing > App Timers` or `Battery > App usage`  
   - Make sure **Phone2** isn’t listed under "Rarely Used" or "Restricted"

## ✅ Android 6.0 and Later

Make sure permissions for Phone2 are enabled:

1. Open the `Settings` app
2. Tap `Apps`
3. Choose **Phone2**
4. Tap `Permissions` and ensure all are enabled
---

## ✅ Android 6.0.1

Check that battery optimization isn’t blocking push notifications:

1. Open the `Settings` app
2. Tap `Battery`
3. Tap the menu (⋮), then choose `Battery Optimization`
4. Select `All apps`
5. Find and select **Phone2**, then tap `Don't optimize`
---

## ⚠️ Third-Party App Conflicts

Some third-party apps may block notifications from Phone2. Here's how to disable those settings:

### Clean Master

1. Open the app and go to the `Tools` tab
2. Select `Notification Cleaner`
3. Tap the gear icon
4. Disable this feature for **Phone2** or for all apps

### Security Master

1. Open `Notification Cleaner` in the app
2. Tap the gear icon
3. Make sure **Phone2** is unchecked under "Apps - Notifications Allowed"

> In some cases, you may need to uninstall these apps to reliably receive notifications.
---

## 📱 Device-Specific Fixes

### Asus Zenfone (Android 7.0)

1. Enable auto-start
   - Go to `Settings > Power Management > Auto-start Manager`  
   - Toggle **Phone2** ON

2. Add to protected apps
   - Go to `Mobile Manager > Boost > Enable Super Boost > Protected App List`  
   - Ensure **Phone2** is listed
---

### Asus Zenfone 2

- Go to `Apps > Auto-start Manager`  
- Toggle **Phone2** to Allow
---

### Huawei Honor 6

1. Add to Protected Apps
   - Go to `Settings > Power Saving > Protected Apps`  
   - Toggle **Phone2** ON

2. Enable push notifications
   - Go to `Settings > Notification Manager`  
   - Enable notifications for **Phone2**
---

### Huawei Honor 8

1. Add to Protected Apps
   - Go to `Settings > Advanced Settings > Battery Manager > Protected Apps`  
   - Toggle **Phone2** ON

2. Ignore battery optimization
   - Go to `Settings > Apps > Advanced > Ignore Battery Optimizations`  
   - Select **Phone2**

3. Allow notifications
   - Go to `Settings > Notification Panel & Status Bar > Notification Center`  
   - Enable **Allow Notifications** and **Priority Display**
---

### Huawei P8 Lite

1. Enable startup
   - Go to `Phone Manager > Startup Manager`  
   - Toggle **Phone2** ON

2. Allow notifications
   - Go to `Phone Manager > Notification Manager > Rules`  
   - Ensure **Phone2** can send notifications
---

### Huawei Mate 8 / Nova Plus

- Go to `Settings > Advanced Settings > Battery Manager > Protected Apps`  
- Toggle **Phone2** ON
---

### LeEco / LeTV

1. Enable auto-launch
   - Go to `Settings > Permissions > Manage Auto Launch`  
   - Toggle **Phone2** ON

2. Add to App Protection
   - Go to `Settings > Battery > Power Saving Management > App Protection`  
   - Toggle **Phone2** ON

> You may also need to disable "Lock Screen Cleanup" and "Ultra Long Standby" during sleep.
---

### Lenovo

- Go to `Settings > Power Manager > Background App Management`  
- Toggle **Phone2** to Allow Auto-start
---

### OnePlus (Android 7.0 and earlier)

- Go to `Settings > Apps > ⚙️ (top right) > App AutoLaunch`  
- Toggle **Phone2** ON
---

### OnePlus (Android 8.0 and later)

1. Set Recent Apps to Normal Clear
   - Go to `Settings > Advanced > Recent Apps Management`  
   - Choose `Normal Clear`

2. Disable battery optimization
   - Go to `Settings > Battery > Battery Optimization`  
   - Select `All apps`, find **Phone2**, and choose `Don't optimize`
---

### OnePlus 3

- Go to `Settings > Battery > Battery Optimization > ⚙️ > Advanced Optimization`  
- Toggle **Phone2** OFF
---

### OPPO

1. Add to Protected Apps
   - Go to `Settings > Battery Manager > Protected Apps`  
   - Toggle **Phone2** ON

2. Ignore battery optimization
   - Go to `Settings > Apps > Advanced > Ignore Battery Optimizations`  
   - Choose **Phone2**

3. Enable notifications
   - Go to `Settings > Notification Panel & Status Bar > Notification Center`  
   - Enable **Allow Notifications** and **Priority Display**
---

### Samsung

1. Prioritize notifications
   - Go to `Settings > Apps > Phone2 > Notifications`  
   - Enable **Set as Priority**

2. Add to unmonitored apps
   - Go to `Settings > Device Management > Battery > Unmonitored Apps`  
   - Add **Phone2**
---

### Xiaomi

- Go to `Security App > Permissions > Autostart`  
- Toggle **Phone2** ON
---

## ✅ Final Tips

Android aggressively manages background apps and battery usage. Excluding **Phone2** from these restrictions helps guarantee you won’t miss important calls or messages.

Need help? [Contact the Phone2 Support Team](https://phone2.io) — we’ve got your back.