> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.phone2.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to setup a custom voicemail greeting?

| You can add up to 5 custom voicemail greetings per workspace.

Voicemail greetings are essential for providing a professional experience to your callers when you’re unavailable. In this guide, we’ll walk you through the steps to set up your voicemail greeting in Phone2.

## Steps to Set Up Your Voicemail Greeting

### 1. Access the Phone2 Web App

As with all managerial actions, to get started, please log in to your Phone2 account via the [Phone2 web app](https://app.phone2.io/settings/phones). 
It should be opened in a browser window and is accessible on desktop or mobile devices provided no mobile app is installed on the device.


### 2. Navigate to Your Number Settings

Once logged in:

* Go to the **Profile** tab in the top menu (your name and email is written there)(
* Click on [Phone Numbers](https://app.phone2.io/settings/phones) to view your available phone numbers.
* Select the phone number you’d like to customize.


### 3. Change Your Voicemail Slot

Note: Please make sure Voicemail is enabled

![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/9/9/de99249d4a470000/image_xwbqnx.png =600x357)
1. Locate the **Voicemail Greeting icon**.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/9/9/de99249d4a470000/image_1p5dcnp.png =600x201)

3. Click on **Upload Voicemail File **to to add a file or record a new greeting

![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/9/9/de99249d4a470000/image_1s3d7pj.png =600x594)




### 5. Save Your Changes


## Best Practices for Voicemail Greetings

* **Be Concise**: Keep your greeting between 10–20 seconds.
* **State Key Information**: Include your name, company, and instructions for the caller (e.g., leave a message, call back later, etc.).
* **Professional Tone**: Use clear and polite language.

Example Greeting:

> "Hello, this is [Your Name] from [Your Company]. I’m currently unavailable to take your call. Please leave a message, and I’ll get back to you as soon as possible. Thank you!"


For more tips or technical support, contact our support team via chat in the Phone2 web app or email us at support@phone2.io.


If you encounter issues while setting up your voicemail, check our troubleshooting guide or reach out for assistance.

Happy calling! 🚀