> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.phone2.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do texts/calls appear to our customer (if using a shared line)?

**Short answer:**
Nothing is different. Your customer will simply see a text or call from your Phone2 number.


**Long answer:**
Sharing a number just means that while using the Phone2 app, you can see which members of your team called, texted or answered a call. Please see below:



![](https://storage.crisp.chat/users/helpdesk/website/de99249d4a470000/screenshot-2023-08-23-at-94753_j8xtbo.png) 
![](https://storage.crisp.chat/users/helpdesk/website/de99249d4a470000/screenshot-2023-08-23-at-94837_1m2cuun.png)