Question 1

How to setup a custom voicemail greeting?

Accepted Answer

| You can add up to 5 custom voicemail greetings per workspace.

Voicemail greetings are essential for providing a professional experience to your callers when you’re unavailable. In this guide, we’ll walk you through the steps to set up your voicemail greeting in Phone2.

Steps to Set Up Your Voicemail Greeting

1. Access the Phone2 Web App

To get started, log in to your Phone2 account via the Phone2 web app.

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2. Navigate to Your Number Settings

Once logged in:

Go to the Settings tab in the top menu.
Click on Your Phone Number to view your available phone numbers.
Select the phone number you’d like to customize.
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3. Change Your Voicemail Slot

In the number settings screen:

Locate the Voicemail Slot section.
Click on Change Slot to edit or update the voicemail greeting for the selected number.

👇 Example:

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4. Upload or Record Your Voicemail Greeting

You’ll be prompted with two options to set up your greeting:

Upload a File: Upload a pre-recorded audio file (MP3 or WAV formats are supported).
Record a New Greeting: Use your microphone to record directly within the Phone2 interface.
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5. Save Your Changes

After uploading or recording your voicemail:

Preview your greeting to ensure it

Question 2

What is HD Voice call quality?

Accepted Answer

HD Voice Technology: What It Is and How Phone2 Uses It

Q: Why don't I hear incoming call notifications on Phone2 web?

Fast Answer: When you first log into Phone2 in a fresh browser tab, just click anywhere on the page to enable the sound. Long Answer: Modern browsers are security geeks at heart. To prevent rogue websites from hijacking your ears with unsolicited audio (think popups blasting bad EDM), they’ve implemented an autoplay restriction. This means sound doesn’t get the green light until the user has explicitly interacted with the page—like clicking a button or, in the case of Phone2, simply tapping somewhere on the screen. | In geek-speak: Clicking anywhere signals the browser's "interaction detector," giving it the go-ahead to allow audio playback. For Phone2 users, this interaction is crucial. After logging in for the first time, a click tells your browser, "Hey, this page is cool, let it play sounds." Once this permission is granted, you'll reliably hear incoming call and text notifications, even if the tab is chilling in the background. || Why the fuss? Because your browser is a knight in shining armor, keeping unwanted noise (and annoyances) at bay.

Q: User Roles: all you need to know

| To begin, Phone2 users have three (3) different Workspace Roles: Owner, Admin, &amp; User In this guide, we'll explain the different roles of Phone2 users and their permissions within your workspace. <h2 id="owner">Owner</h2> An Owner can: <ul> <li>Use all the texting and calling functions of Phone2.</li> <li>Access all phone numbers (a.k.a. "Teams") within a Workspace.</li> <li>Add &amp; remove phone numbers within the Workspace.</li> <li>Add &amp; remove users within the Workspace.</li> <li>Assign other users as Admins.</li> <li>Manage the billing settings of the Workspace.</li> <li>Rename the Workspace.</li> <li>Change the Voicemail Greeting of the phone numbers (a.k.a. Teams).</li> <li>Have full control over the Contacts of the Workspace (syncing, editing, and deleting contacts).</li> </ul> <h2 id="admin">Admin</h2> An Admin has all the same rights as an Owner, except: <ul> <li>Admins cannot manage the billing settings of the Workspace.</li> </ul> <blockquote> Note: There must be at least one (1) Admin or Owner assigned at all times in a Workspace. </blockquote> <h2 id="user">User</h2> A User has limited permissions compared to Admins and Owners: <ul> <li>Can use all the texting and calling functions of Phone2.</li> <li>Contacts of the Workspace are "View Only."</li> </ul>

1. What is HD Voice?

HD Voice (High-Definition Voice) is a telecommunications technology designed to improve call clarity and quality. It utilizes wideband audio codecs to transmit sound over a broader frequency range (50 Hz to 7 kHz or higher), resulting in crisper, more natural-sounding conversations. This technology also reduces background noise, making it a key feature in modern VoIP systems.

2. How is HD Voice Different from Basic VoIP Codecs or Voice Quality?

HD Voice outperforms basic VoIP codecs (e.g., G.711) in several key ways:

Wider frequency range: HD Voice captures more of the human voice’s natural sound.
Reduced distortion: Background noise and other audio artifacts are minimized.
Better call comprehension: Higher clarity ensures less need for repeating phrases.

HD Voice uses advanced wideband codecs like G.722 and AMR-WB (Adaptive Multi-Rate Wideband), which operate at a broader frequency range than standard narrowband codecs. This results in a superior audio experience ideal for professional and customer-facing communication.

3. Does Phone2 Use HD Voice?

Yes! Phone2 integrates HD Voice technology to ensure crystal-clear communication for our users. HD Voice is built into our server-side infrastructure and seamlessly integrated across the Phone2 apps. This ensures that every call benefits from exceptional clarity and reduced noise.

Phon

Question 3

Is Phone2 like Google Voice?

Accepted Answer

It’s a common question! ☝️ Let’s break it down:

Both Phone2 and Google Voice are cloud-based phone systems offering virtual phone numbers, call forwarding, voicemail, and other communication tools. However, the key differences lie in their purpose and feature sets.

Phone2: Designed specifically for businesses, teams, and professionals, Phone2 provides a dedicated phone system with advanced features like a mobile app, call routing, call recording, voicemail transcription, and integrations with CRMs, Zapier, Slack, and more. It's a premium service tailored to help businesses streamline communication with customers and team members.
Google Voice: Geared more towards personal use, Google Voice is a free service that provides a virtual phone number for making and receiving calls and texts via computer or mobile devices. While it offers some useful features, it’s not as robust for business needs.

The Key Difference
Phone2 is a paid solution built for professional and business use, while Google Voice is a free service mainly for personal use. Both serve different audiences and provide unique benefits.

Here’s a quick overview of Phone2’s standout features:

| | Phone2 | Google Voice | | ---- | | Shared number | ✅ | ❌ | | Multiple numbers | ✅ | ❌ | | Unified inbox | ✅ | ❌ | | CA 🇨🇦 numbers | ✅ | ❌ | | US 🇺🇸 numbers | ✅ | ✅ | | Import Google contacts | ✅ | ✅ |

Question 4

How to invite a member to my team?

Accepted Answer

|| Inviting a member to a team enables them to call, text and view the contacts of your workspace.

To invite some to your team:

Click on "+ Invite your team" on the left menu bar, bottom
In the popup, enter the email address of the user you'd like to add to your team
After entering the user's email, click "Add to list"
Choose the role you'd like to assign to the user: Admin or User (shield icon = admin, avatar = user)
Click on the button "Add access"
Select all teams (aka, phone numbers) you'd like the user to have access to
Click "Send invite"

Once the user accepts the invite, Phone2 will automatically create a Phone2 account for this user and they will be able to call/text from your shared phone number.

| Phone2 has 3 user roles

Owner: the original user who created the Phone2 workspace. Unfortunately, workspace owner roles can't be transferred to other users
Admin: same permissions as owner except, they cannot delete the workspace
User: A basic user who can only call and text. Users cannot invite other users to the workspace or manage billing.

Question 5

Why don't I hear incoming call notifications on Phone2 web?

Accepted Answer

Fast Answer:

When you first log into Phone2 in a fresh browser tab, just click anywhere on the page to enable the sound.

Long Answer:

Modern browsers are security geeks at heart. To prevent rogue websites from hijacking your ears with unsolicited audio (think popups blasting bad EDM), they’ve implemented an autoplay restriction. This means sound doesn’t get the green light until the user has explicitly interacted with the page—like clicking a button or, in the case of Phone2, simply tapping somewhere on the screen.

| In geek-speak: Clicking anywhere signals the browser's "interaction detector," giving it the go-ahead to allow audio playback.

For Phone2 users, this interaction is crucial. After logging in for the first time, a click tells your browser, "Hey, this page is cool, let it play sounds." Once this permission is granted, you'll reliably hear incoming call and text notifications, even if the tab is chilling in the background.

|| Why the fuss? Because your browser is a knight in shining armor, keeping unwanted noise (and annoyances) at bay.

Question 6

User Roles: all you need to know

Accepted Answer

| To begin, Phone2 users have three (3) different Workspace Roles: Owner, Admin, & User

In this guide, we'll explain the different roles of Phone2 users and their permissions within your workspace.

Owner

An Owner can:

Use all the texting and calling functions of Phone2.
Access all phone numbers (a.k.a. "Teams") within a Workspace.
Add & remove phone numbers within the Workspace.
Add & remove users within the Workspace.
Assign other users as Admins.
Manage the billing settings of the Workspace.
Rename the Workspace.
Change the Voicemail Greeting of the phone numbers (a.k.a. Teams).
Have full control over the Contacts of the Workspace (syncing, editing, and deleting contacts).

Admin

An Admin has all the same rights as an Owner, except:

Admins cannot manage the billing settings of the Workspace.

Note: There must be at least one (1) Admin or Owner assigned at all times in a Workspace.

User

A User has limited permissions compared to Admins and Owners:

Can use all the texting and calling functions of Phone2.
Contacts of the Workspace are "View Only."

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