Question 1

How to setup a custom voicemail greeting?

Accepted Answer

| You can add up to 5 custom voicemail greetings per workspace.

Voicemail greetings are essential for providing a professional experience to your callers when you’re unavailable. In this guide, we’ll walk you through the steps to set up your voicemail greeting in Phone2.

Steps to Set Up Your Voicemail Greeting

1. Access the Phone2 Web App

To get started, log in to your Phone2 account via the Phone2 web app.

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2. Navigate to Your Number Settings

Once logged in:

Go to the Profile tab in the top menu (your name and email is written there)(
Click on Phone Numbers to view your available phone numbers.
Select the phone number you’d like to customize.
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3. Change Your Voicemail Slot

Note: Please make sure Voicemail is enabled

Locate the Voicemail Greeting icon.

Click on **Upload Voicemail File **to to add a file or record a new greeting

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5. Save Your Changes

Best Practices for Voicemail Greetings

Be Concise: Keep your greeting between 10–20 seconds.
State Key Information: Include your name, company

Question 2

What is HD Voice call quality?

Accepted Answer

HD Voice Technology: What It Is and How Phone2 Uses It

1. What is HD Voice?

HD Voice (High-Definition Voice) is a telecommunications technology designed to improve call clarity and quality. It utilizes wideband audio codecs to transmit sound over a broader frequency range (50 Hz to 7 kHz or higher), resulting in crisper, more natural-sounding conversations. This technology also reduces background noise, making it a key feature in modern VoIP systems.

2. How is HD Voice Different from Basic VoIP Codecs or Voice Quality?

HD Voice outperforms basic VoIP codecs (e.g., G.711) in several key ways:

Wider frequency range: HD Voice captures more of the human voice’s natural sound.
Reduced distortion: Background noise and other audio artifacts are minimized.
Better call comprehension: Higher clarity ensures less need for repeating phrases.

HD Voice uses advanced wideband codecs like G.722 and AMR-WB (Adaptive Multi-Rate Wideband), which operate at a broader frequency range than standard narrowband codecs. This results in a superior audio experience ideal for professional and customer-facing communication.

3. Does Phone2 Use HD Voice?

Yes! Phone2 integrates HD Voice technology to ensure crystal-clear communication for our users. HD Voice is built into our server-side infrastructure and seamlessly integrated across the Phone2 apps. This ensures that every call benefits from exceptional clarity and reduced noise.

Phon

Question 3

[TCR] How to Register Your Phone Number to Send SMS

Accepted Answer

How to Register Your SMS-Enabled 10DLC Number with The Campaign Registry on Phone2

At Phone2, we make it easy for businesses to stay compliant while using SMS to connect with their customers. To ensure compliance with carrier regulations and improve message deliverability, 10DLC (10-Digit Long Code) numbers must be registered with The Campaign Registry (TCR). Below is everything you need to know about this process and how Phone2 helps you every step of the way.

What Is 10DLC and Why Registration Is Required?

10DLC numbers are local phone numbers enabled for SMS messaging. They’re a cost-effective way for businesses to send SMS at higher volumes while maintaining carrier compliance.

Carriers require registration through TCR to:

Reduce Spam: Protect consumers by filtering out fraudulent and unwanted messages
Increase Trust: Ensure that only verified businesses can send SMS, improving engagement rates
Enhance Deliverability: Registered numbers have higher success rates for message delivery

❗ Without registration, unverified messages face higher risks of being flagged, delayed, or blocked.

What Is Needed to Register?

To register your number with TCR, you’ll need to provide the following:

✅ EIN Number
✅ Business Name or DBA (Doing Business As)
✅ Business Contact Information (email, phone, and address)
✅ A Description of SMS Use (e.g., appointment reminders, customer notifications)
✅ **Example

Question 4

Porting into Phone2 [BY CARRIER]

Accepted Answer

| Note: Make sure you've created a Phone2 account before submitting a port-in request. You can create an account at checkout.phone2.io

|| Port-in form: https://phone2.io/portin

Porting Your Number to Phone2 – Step-by-Step Guide

Before You Begin:

Make sure you have an active Phone2 account and have submitted a Port-In Request at `https://phone2.io/portin` before initiating the transfer. Do not cancel service with your current carrier until the port is complete – your number must remain active to port. This guide provides carrier-specific instructions to gather the required information (account numbers, PINs, etc.) needed to port your number from major USA and Canada carriers to Phone2.

MagicJack
Twilio
Grasshopper
Nextiva
Line2
NumberBarn
Sideline
Xoom Zoom Phone
Bell Canada
TextMe
Rogers Canada
Google Fi
Ooma
Skype
Hushed
GoDaddy SmartLine
ATT
T-Mobile
Google Voice

- Verizon

MagicJack

Account Number: Log in to https://my.magicJack.com
PIN: Use your magicJack login password.
Support: https://www.magicjack.com/help/

Twilio

Account Number: Last 8 character

Question 5

Is Phone2 like Google Voice?

Accepted Answer

It’s a common question! ☝️ Let’s break it down:

Both Phone2 and Google Voice are cloud-based phone systems offering virtual phone numbers, voicemail, and other communication tools. However, the key differences lie in their purpose and feature sets.

Phone2: Designed specifically for businesses, teams, and professionals, Phone2 provides a dedicated phone system with advanced features like a mobile app, call routing, call recording, voicemail transcription, and integrations with CRMs, Zapier, Slack, and more. It's a premium service tailored to help businesses streamline communication with customers and team members.
Google Voice: Geared more towards personal use, Google Voice is a free service that provides a virtual phone number for making and receiving calls and texts via computer or mobile devices. While it offers some useful features, it’s not as robust for business needs.

The Key Difference
Phone2 is a paid solution built for professional and business use, while Google Voice is a free service mainly for personal use. Both serve different audiences and provide unique benefits.

Here’s a quick overview of Phone2’s standout features:

| | Phone2 | Google Voice | | ---- | | Shared number | ✅ | ❌ | | Multiple numbers | ✅ | ❌ | | Unified inbox | ✅ | ❌ | | CA 🇨🇦 numbers | ✅ | ❌ | | US 🇺🇸 numbers | ✅ | ✅ | | Import Google contacts | ✅ | ✅ |

Question 6

Does Phone2 require an internet connection?

Accepted Answer

Does Phone2 Require an Internet Connection?

Short Answer:

Yes, Phone2 requires an internet connection to function.

Long Answer:

Phone2 is powered by VoIP (Voice over Internet Protocol) technology, which means it transmits calls and messages over the internet instead of relying on traditional phone carriers. As a result, an active internet connection—either through Wi-Fi or mobile data—is essential to use Phone2.

Why Phone2 Needs an Internet Connection

VoIP Technology: Phone2 utilizes VoIP to enable 2-way calling and texting. Unlike traditional telephony systems, VoIP routes all communications through the internet, providing flexibility and cost-efficiency.
Global Accessibility: By using the internet, Phone2 is not tied to a specific location or carrier. You can use your Phone2 number anywhere in the world as long as you’re connected online.
Carrier Independence:

Phone2 bypasses traditional phone carriers entirely, eliminating roaming fees, expensive international rates, or the need to switch SIM cards. All you need is a stable internet connection to stay connected.

Benefits of Internet-Based Communication with Phone2

Work Anywhere:
With an internet connection, you can use Phone2 from any device—smartphone, tablet, or computer—whether you’re at home, in the office, or traveling abroad.
Cost-Effective Communication:
Phone2 makes international calling and texting affor

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