Question 1

How to setup a custom voicemail greeting?

Accepted Answer

| You can add up to 5 custom voicemail greetings per workspace.

Voicemail greetings are essential for providing a professional experience to your callers when you’re unavailable. In this guide, we’ll walk you through the steps to set up your voicemail greeting in Phone2.

Steps to Set Up Your Voicemail Greeting

1. Access the Phone2 Web App

To get started, log in to your Phone2 account via the Phone2 web app.

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2. Navigate to Your Number Settings

Once logged in:

Go to the Settings tab in the top menu.
Click on Your Phone Number to view your available phone numbers.
Select the phone number you’d like to customize.
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3. Change Your Voicemail Slot

In the number settings screen:

Locate the Voicemail Slot section.
Click on Change Slot to edit or update the voicemail greeting for the selected number.

👇 Example:

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4. Upload or Record Your Voicemail Greeting

You’ll be prompted with two options to set up your greeting:

Upload a File: Upload a pre-recorded audio file (MP3 or WAV formats are supported).
Record a New Greeting: Use your microphone to record directly within the Phone2 interface.
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5. Save Your Changes

After uploading or recording your voicemail:

Preview your greeting to ensure it

Question 2

What is HD Voice call quality?

Accepted Answer

HD Voice Technology: What It Is and How Phone2 Uses It

Q: Porting into Phone2

Porting Into Phone2 After becoming more familiar with our services, you may decide to port over your existing phone numbers to Phone2. You can port any number (wireless or business landline) to Phone2. ||| E911: Phone2 does not support E911 services on Phone2 numbers at this time How to Submit a Porting Request You can submit a port request via the <a href="https://www.phone2.io/portin">Phone2 port request form 👈</a> Below are the required fields for a successful port-in process: <ul> <li>Numbers to be ported in (up to 3)</li> <li>Current Provider Name</li> <li>Current Provider Account Number</li> <li>Authorized Name</li> <li>PIN | To avoid delays in processing, please include a previous billing statement in your port-in request form. As of November 2024, average port-in requests processing times are 2-3 business days.</li> </ul> ||| NOTE: Your port-in order is submitted to the losing provider who must acknowledge the order if your submitted information is valid. If the information you provided is determined to be invalid for any reason, the losing carrier may reject the order.

1. What is HD Voice?

HD Voice (High-Definition Voice) is a telecommunications technology designed to improve call clarity and quality. It utilizes wideband audio codecs to transmit sound over a broader frequency range (50 Hz to 7 kHz or higher), resulting in crisper, more natural-sounding conversations. This technology also reduces background noise, making it a key feature in modern VoIP systems.

2. How is HD Voice Different from Basic VoIP Codecs or Voice Quality?

HD Voice outperforms basic VoIP codecs (e.g., G.711) in several key ways:

Wider frequency range: HD Voice captures more of the human voice’s natural sound.
Reduced distortion: Background noise and other audio artifacts are minimized.
Better call comprehension: Higher clarity ensures less need for repeating phrases.

HD Voice uses advanced wideband codecs like G.722 and AMR-WB (Adaptive Multi-Rate Wideband), which operate at a broader frequency range than standard narrowband codecs. This results in a superior audio experience ideal for professional and customer-facing communication.

3. Does Phone2 Use HD Voice?

Yes! Phone2 integrates HD Voice technology to ensure crystal-clear communication for our users. HD Voice is built into our server-side infrastructure and seamlessly integrated across the Phone2 apps. This ensures that every call benefits from exceptional clarity and reduced noise.

Phon

Question 3

Is Phone2 like Google Voice?

Accepted Answer

It’s a common question! ☝️ Let’s break it down:

Both Phone2 and Google Voice are cloud-based phone systems offering virtual phone numbers, call forwarding, voicemail, and other communication tools. However, the key differences lie in their purpose and feature sets.

Phone2: Designed specifically for businesses, teams, and professionals, Phone2 provides a dedicated phone system with advanced features like a mobile app, call routing, call recording, voicemail transcription, and integrations with CRMs, Zapier, Slack, and more. It's a premium service tailored to help businesses streamline communication with customers and team members.
Google Voice: Geared more towards personal use, Google Voice is a free service that provides a virtual phone number for making and receiving calls and texts via computer or mobile devices. While it offers some useful features, it’s not as robust for business needs.

The Key Difference
Phone2 is a paid solution built for professional and business use, while Google Voice is a free service mainly for personal use. Both serve different audiences and provide unique benefits.

Here’s a quick overview of Phone2’s standout features:

| | Phone2 | Google Voice | | ---- | | Shared number | ✅ | ❌ | | Multiple numbers | ✅ | ❌ | | Unified inbox | ✅ | ❌ | | CA 🇨🇦 numbers | ✅ | ❌ | | US 🇺🇸 numbers | ✅ | ✅ | | Import Google contacts | ✅ | ✅ |

Question 4

[TCR] How to Register Your Phone Number to Send SMS

Accepted Answer

How to Register Your SMS-Enabled 10DLC Number with The Campaign Registry on Phone2

At Phone2, we make it easy for businesses to stay compliant while using SMS to connect with their customers. To ensure compliance with carrier regulations and improve message deliverability, 10DLC (10-Digit Long Code) numbers must be registered with The Campaign Registry (TCR). Below is everything you need to know about this process and how Phone2 helps you every step of the way.

⬇️ Complete Your Registration Here ⬇️

👉 TCR REGISTRATION FORM 👈

What Is 10DLC and Why Registration Is Required?

10DLC numbers are local phone numbers enabled for SMS messaging. They’re a cost-effective way for businesses to send SMS at higher volumes while maintaining carrier compliance.

Carriers require registration through TCR to:

Reduce Spam: Protect consumers by filtering out fraudulent and unwanted messages.
Increase Trust: Ensure that only verified businesses can send SMS, improving engagement rates.
Enhance Deliverability: Registered numbers have higher success rates for message delivery.

Without registration, unverified messages face higher risks of being flagged, delayed, or blocked.

What Happens If You Don’t Register Your Number?

Unregistered numbers will still be able to receive SMS messages, but the ability to send SMS will be disabled after a 14-day onboarding period.

Question 5

How to invite a member to my team?

Accepted Answer

|| Inviting a member to a team enables them to call, text and view the contacts of your workspace.

To invite some to your team:

Click on "+ Invite your team" on the left menu bar, bottom
In the popup, enter the email address of the user you'd like to add to your team
After entering the user's email, click "Add to list"
Choose the role you'd like to assign to the user: Admin or User (shield icon = admin, avatar = user)
Click on the button "Add access"
Select all teams (aka, phone numbers) you'd like the user to have access to
Click "Send invite"

Once the user accepts the invite, Phone2 will automatically create a Phone2 account for this user and they will be able to call/text from your shared phone number.

| Phone2 has 3 user roles

Owner: the original user who created the Phone2 workspace. Unfortunately, workspace owner roles can't be transferred to other users
Admin: same permissions as owner except, they cannot delete the workspace
User: A basic user who can only call and text. Users cannot invite other users to the workspace or manage billing.

Question 6

Porting into Phone2

Accepted Answer

Porting Into Phone2

After becoming more familiar with our services, you may decide to port over your existing phone numbers to Phone2. You can port any number (wireless or business landline) to Phone2.

||| E911: Phone2 does not support E911 services on Phone2 numbers at this time

How to Submit a Porting Request You can submit a port request via the Phone2 port request form 👈

Below are the required fields for a successful port-in process:

Numbers to be ported in (up to 3)
Current Provider Name
Current Provider Account Number
Authorized Name
PIN

| To avoid delays in processing, please include a previous billing statement in your port-in request form. As of November 2024, average port-in requests processing times are 2-3 business days.

||| NOTE: Your port-in order is submitted to the losing provider who must acknowledge the order if your submitted information is valid. If the information you provided is determined to be invalid for any reason, the losing carrier may reject the order.

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